Shipping policy
SHIPPING INFORMATION
Shipping and order processing will take at minimum 4- 7 business days to be processed and packaged before they are shipped out. Once your order has shipped, it will ship via the shipping method selected and paid for at checkout. Please note that some items are custom and may take longer than expected.
Modern Cowgirl is NOT responsible for:
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Delays with shipping
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International Duties or Customs charges
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Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
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Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
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USPS: 1-800-275-8777
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International USPS: 1-800-222-1811
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- Items can take up to 2-3 weeks at the most to be finished and delivered
Please note we are a small shop that makes everything by hand. We appreciate your patience. If you want updates on your order please contact us at moderncowgirlpresets@gmail.com
